The Power of YES-De-escalating an Irate Customer

The Power of YES-De-escalating an Irate Customer

Due to the events of 2020, the stress that “essential” workers feel is at an all-time high. They are doing their best to show up for work and interact with customers, while at the same time taking care of their own needs and the needs of their family. Customers are not able to accomplish important tasks with the speed and efficiency that they are used to and may be frustrated, angry, and even scared. Some customers even resist or refuse to wear their covid mask inside your place of business. All this is a recipe for confrontation and violence in the workplace.

Join us for a webinar and learn how the Power of “Yes” can be a game-changer when avoiding a dangerous confrontation.